Help at Bingo Joy
Need a few pointers? Want to speak to someone? There's a whole lot of info below, so have a quick read. You can also contact us any time, by phone or email. Here's how:
Forgotten your password?
Then simply use the forgotten password page to generate yourself a new password which will be sent to your email address. Once you have your new password, you can login to change it to something more memorable.
Here's what you need to play.
* IE 5.0, 5.5, 6.0
* AOL 7.0
* Flash 6 (MX)
Operating System (any of the following):
* Windows 2000
* XP Pro
* Pentium III
* Most AMD processors
* 600 MHz
* 80 MB Physical Memory
How do I register?
To register, simply fill out the registration form provided. Please be sure to be accurate with the information you submit since your winnings, gifts and prizes will be sent to this name and address.
How do I change or update information?
If you have made an error or would like to change or update information please update your details by clicking my account from the navigation menu. You must be logged in to use this function. Alternatively you can send your new details to customer services and we will make the adjustments. For security reasons changes to credit or debit card details must be made through Customer Support.
How do I login?
Step 1 of the registration process requires you to type in your Username and Password. This is your login data and will have been sent to your e-mail address in a Welcome Mail. You can use these to login through the Express Login box on the home page.
How do I start playing?
To play any of the games, you have to start by registering a bingo account. To register, simply select Click here and fill out the form provided. Once you have registered you will be able to login to the Members' Area where you can deposit money into your account and begin playing the games!
Can I play for free?
We do not provide free play bingo, however we will give all new players a Welcome Bonus of £1.00 in Bingo Bonus to try out the game. To receive your Welcome Bonus please register and activate your account by clicking the link sent to you in your welcome email. Players without a valid email address will not be entitled to a Welcome Bonus.
I forgot my username or password, what do I do?
If you've forgotten your password click on the forgot password? button in the Players Login box. On the new page that will appear you can request your password to be sent to you by filling in your username and security word. Alternatively contact Customer Support for assistance. If you've forgotten your username please contact Customer Support for assistance.
Is it legal to play online Bingo?
Do not worry, this bingo site is brought to you by Spielo International (Gibraltar) Limited which is fully licensed in Gibraltar. We adhere to a strict code of conduct. Please read our Terms and Conditions carefully before playing and check the laws of the jurisdiction in which you reside before playing. You must be over 18 to play on online Bingo or any of the side games.
Is my personal data safe and secure?
All your personal data, any purchases you make, all the games you play - all your activity on the site is entirely safe and secure. We use Thawte's 128 bit Security Certificate, the best internet security certificate available on the market. It is constantly updated to the latest version. Visit www.thawte.com for more information.
Are my transactions secure?
All your transactions are completely secure, using Thawte's 128 security certificate, the best internet security certificate available on the market. Visit www.thawte.com for more information.
Are my credit card details safe?
How will my transactions appear on my statement?
How do I fund my account?
In order to deposit into your account, you must be registered. Once registered, just log in and click on My Account. There you will find the different funding options available. Select the option that suits you best and your account will be funded as soon as the amount has been verified successfully.
What is the minimum/maximum amount I can deposit?
There are minimum and maximum limits on the amounts that you can deposit in your account, these are as follows: each separate deposit must be at least £10 and no greater than £1,000. You are not permitted to make more than 10 deposits by any one deposit method in any one 24 hour period.
Can I play with a credit card not in my own name?
NETELLER is a convenient, fast and safe way to transfer money online. You can use NETELLER for transfers both to and from a large number of merchants. There is no fee for transfers to and from your Bingo account. NETELLER offers several withdrawal methods including withdrawal by Credit Card, Electronic Funds Transfer, Cheque and Fed Ex Cheque.
If you do not have a NETELLER account, please go to www.NETELLER.com to apply. If you have any questions about opening a NETELLER account, please consult the NETELLER website.
Using Skrill (Moneybookers)
Skrill (Moneybookers) is a quick, easy and safe way to conduct online monetary transfers. Your Skrill (Moneybookers) account is an online wallet.
There is no fee to transfer funds to and from your Bingo account using Skrill (Moneybookers). Your Bingo account will be credited instantly when you transfer funds from your Skrill (Moneybookers) account. Skrill (Moneybookers) offers a wide range of deposit options. These include deposits by credit/debit card and electronic fund transfer (EFT). Please note that when you use a credit or debit card to deposit funds into your Skrill (Moneybookers) account, the transactions will be billed as "Skrill (Moneybookers)" or "Ebookers" on your credit/debit card statement. If you do not have a Skrill (Moneybookers) account, please go to Skrill (Moneybookers) to apply. If you have any questions about opening a Skrill (Moneybookers) account, please consult these guidelines. Customers will not be charged for any costs that may incur transferring funds between their Skrill (Moneybookers) and their Bingo accounts.
Using paysafecard is every bit as simple as cash. You don't need a bank account or a credit card:
That's because paysafecard is a prepaid card that lets you pay on the internet.
Pay cash for a paysafecard voucher in your local shop, where you see the PayPoint signs. paysafecards are available in £10, £25, £50 or £75 values.
Click here to find an outlet near you.
Use your paysafecard to pay online. Each paysafecard has a 16-digit PIN code. Simply enter this code when prompted, and that’s it, you’ve paid!
PayPal is a safer, simpler way to send and receive money online.
You can pay with money held in your PayPal account balance or use another payment method such as a credit card, debit card or your bank account. PayPal will not share your financial details with Spielo International (Gibraltar) Limited.
Once you sign up for a PayPal account, you just need to select PayPal as your payment method when you register. It’s free to sign up for a PayPal account.
PayPal users are allowed to deposit money from the following countries:
Austria, Denmark, Finland, Ireland, Italy, Portugal, Spain, Sweden, United Kingdom
Ukash enables easy, safe and private online payments for everyone. Ukash is delivered as a ready-to-spend PIN code which can be used to pay directly and instantly. Spending Ukash is just like spending cash - safe, quick and easy. Moreover, you can use Ukash without needing to share your financial or personal details online. Find out more at www.ukash.com/what Find out where to get Ukash at www.ukash.com/find.
When can I request a payout?
The following withdrawal request conditions apply in every case:
Minimum withdrawal is £20, except in the case of final withdrawal to close an account. Withdrawal requests are limited to one per day up to £2,500. Any withdrawal request in excess of £600 may require proof of identity.
What is a Bingo Bonus?
Bingo bonus is free money we award you for playing Bingo Online. The bonuses are a gift, granted as a thank you for depositing. They are also given as prizes for playing games in the chat rooms, participating in tournaments, contests and for taking part in many other events within the Bingo community.
These Bingo Bonuses are for play only and cannot be cashed out, although winnings from them may be cashed out. In order to be eligible for the bonuses and to avoid any abuse, the following requirements must be fulfilled:
The player must have deposited money within the last 30 days (except for the welcome bonus which is awarded upon successful registration).
The amount in bonuses won during the chat games will not exceed the deposit bonus percentage he or she is eligible for.
Deposit bonuses must be qualified before they can be used for playing. Please see the Promotions Terms and Conditions for the qualifying requirements for each type of Bingo Bonus.
How much Bonus am I eligible to receive for each deposit?
How can I trust the games to be fair?
What happens if I lose connection during a game?
How do I play / purchase strips for bingo?
In order to play bingo, you need to be registered and have deposited funds onto your account. This will make you eligible to purchase bingo cards.
To play, just log in with your username and password and click Play Bingo. From there, you will be taken into the bingo lobby, where you can select which bingo room you would like to play in. Should a game be in progress, you will see a timer indicating the remaining time in each room until the next game begins. Once a game is finished, a set of randomly chosen strips will be presented to you.
Select a strip by clicking once on any ticket within the strip. It will appear highlighted when selected, and the ‘Tickets brought’ box will show the number of tickets selected. If you wish to de-select a strip, simply click on it and it will no longer be highlighted. To purchase your selected strips, click on the large ‘BUY TICKETS’ button in the Game Window. You can also Pre-buy and Auto Buy tickets.
What games, apart from bingo, do you offer?
As well as our two bingo game variations of 90-Ball and 75-Ball Bingo, we offer Scratchcards, Progressive, Slot, Casino and Arcade Games.
Scratchcards give you the opportunity to play for a quick win if you scratch off three matching symbols. Take your pick from our exciting selection. Don’t forget, if you have a real money account with a positive cash balance we give you one scratchcard game a day FREE with our Daily Scratchcard!
Progressive games are our special slot and arcade side games which give you the chance to win a progressive jackpot bonus. There are seven progressive jackpot games:
Alice in Wonderland
Heaven and Hell
Monte Carlo Billions
There are also the Boss Bingo Mini Games with progressive jackpots, these include:
Slots are similar to the popular Las Vegas slot machines. Slot machines consist of three or more spinning reels with a series of symbols. The aim of the game is to line up three (or more) of the most valuable symbols on these reels on pay lines. Whenever you have one winning combination, you'll win the pot according to the bet you have made.
We offer a wide selection of Casino and Arcade games which can be accessed from our Games Lobby - two of our most popular games are Keno and Video Poker.
Keno The game of Keno is one of the oldest lottery games, created in China around 200 B.C. Simple and fun, the game has gained a place as one of the most popular lotteries in North America. The objective of the game is to pick 2-10 lucky numbers on your Keno cards and hope to match as many as possible with those dropped by the Ball Blower.
Video Poker is a mixture of poker and slot machines. The aim is to have a better hand than the system. To start the game, click on the Deal button and the machine will offer you 5 cards. You then decide which ones to hold. Simply click the cards you would like to keep, or on the Hold button under each one. You can deselect them by clicking again. Then click on Deal. If you have a stronger hand than the machine, you'll have won the bet. The pot depends on the money you have wagered.
Still confused? Need more help? Contact firstname.lastname@example.org